Refund Policy
At LowBridgePark, your satisfaction is our top priority. We are committed to providing you with exceptional products and service. Our Refund Policy outlines the circumstances under which you may return an item and request a refund.
Returns
If you are not fully satisfied with your purchase from LowBridgePark, you may be eligible for a return and refund under the following conditions:
- Product must be returned within 30 days of receipt.
- Item must be in the same condition that you received it, unused, and in its original packaging.
- A valid receipt or proof of purchase is required.
Non-Returnable Items
Some items are not eligible for returns, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any food items that have been opened or consumed
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at lowbridgepark.sbs or call +44 20 7946 0958.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lowbridgepark.sbs and send your item to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Shipping
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For any questions regarding our Refund Policy, please contact us at lowbridgepark.sbs or call +44 20 7946 0958.
This policy is effective as of January 1, 2023. LowBridgePark reserves the right to alter and update this policy at any time to reflect changes to our practices or for other operational, legal, or regulatory reasons.